Return Policy

At Pullupandgo, we are committed to ensuring the satisfaction and happiness of our customers with every purchase. We stand behind the quality and craftsmanship of our products, but we understand that sometimes things don't go as planned. Here is our return policy designed with your convenience in mind:

Defective Product Returns

Eligibility for Returns:
If you receive a product that is defective or not up to our quality standards, you are eligible for a return. We accept returns of defective items within 30 days of receipt.

How to Initiate a Return:

  • Contact Us: Reach out to our customer service team via email at [Customer Service Email] or through our website's contact form. Please include your order number, contact information, and a brief description of the defect.
  • Provide Proof: We may ask for photo evidence of the defect to help us understand the issue and improve our quality control.
  • Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how to send back the item.
  • Packaging: Please return the item in its original packaging, if possible. Include all tags, accessories, and any complimentary items that came with your purchase.

Refund or Replacement:
Upon receipt and inspection of the returned item, we will process your refund or replacement. If you opt for a refund, it will be issued to your original method of payment. If you prefer a replacement, we will ship a new item at no additional cost.

Non-Defective Product Returns

We want you to feel confident and satisfied with your purchase. If for any reason you are not happy with your order and it is not defective, please reach out to us. We will do our best to address your concerns and provide a resolution that meets your needs.

Our Promise

At Pullupandgo, we value your trust and strive to ensure that every product meets our high standards. We appreciate your business and are here to support you before, during, and after your purchase.

For any further questions or concerns about our return policy, please do not hesitate to contact us. We're here to help make your shopping experience as easy and satisfying as possible.