Warranty

Warranty Duration and Coverage
The Carry-On Closet comes with a 2-year warranty from the date of purchase. This warranty covers any defects in material and workmanship under normal use. We commit to repairing or replacing, at our discretion, any product found to be defective within the scope of normal and intended use.

What Is Covered:

  • Defects in materials used to manufacture your Carry-On Closet
  • Defects in workmanship under normal use
  • Faults in the functionality of the Carry-On Closet's zippers, straps, and internal shelving mechanism

What Is Not Covered:

  • Normal wear and tear
  • Damage from misuse, abuse, unauthorized modification or repairs
  • Damage from improper cleaning solutions or methods
  • Damage from natural disasters, such as floods or fires
  • Theft or loss of the Carry-On Closet

Making a Warranty Claim:

  1. Proof of Purchase: Retain your purchase receipt as proof of purchase. You'll need to present this to make a warranty claim.
  2. Contact Us: If you encounter a problem with your Carry-On Closet, contact our customer service team through our website. Provide a detailed description of the issue and include photographs if possible.
  3. Assessment: Our team will assess your claim and determine if it falls under our warranty coverage.
  4. Resolution: If your claim is approved, we will repair or replace your Carry-On Closet. If the product is no longer available, we may replace it with a similar item of equal value.

Shipping Costs:
Customers are responsible for shipping costs to send the defective product back to us. However, if the warranty claim is approved, we will cover the cost of shipping the repaired or replacement product back to the customer.

Limitation of Damages:
Our warranty does not cover any consequential or incidental damages resulting from the use of the Carry-On Closet. The warranty is limited to the repair or replacement of the product itself.

Legal Rights:
This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The limitations outlined above may not apply to you if they are not permitted in your jurisdiction.

Contact Information:
For any questions or to initiate a warranty claim, please visit our website's contact section for customer service details.